Returns & damage.

These are demonstration guidelines. FORMA does not ship goods, accept physical returns or offer a retail refund or warranty service.

Review a demonstration order.

Your account’s order history shows the saved finish, quantity, price and payment status. A verified Stripe test payment records a simulated purchase; it does not create a real transaction or a fulfilment obligation. Do not send an item or payment to FORMA.

Before a real furniture purchase.

Confirm the actual seller’s cancellation, return-window, collection-cost and damage-reporting terms before ordering. Keep the product description, selected finish and dimensions with your order confirmation. FORMA’s examples do not establish those terms for another seller.

If an item from a real seller arrives damaged.

Follow that seller’s reporting instructions. Photographs of the item, packaging and label may help explain the issue. This demonstration does not accept damage reports or file uploads and does not promise an outcome on another seller’s behalf.

For questions about the project or a demo order, use Contact & support.